The management of a company’s IT stock is a complex task, but it’s also a strategic one. Wise management of IT stock will help to prevent failures, reduce the operational costs of the IT system and ensure that it’s sustainable. Different technical and methodological choses will facilitate your end-to-end management. At Wisper, we support our clients every day, so we’ve decided to reveal to you today the top 5 best practices observed with our clients to optimize IT management. Let’s take a look:
1 – Create a CMDB
A CMDB (Configuration Management Data Base) consists of setting up a database taking into consideration the entire IT stock: computers, printers, software, licenses, contracts, keyboards, mice, etc. Granted, setting up a CMDB is one of the most important ITIL recommendations that everyone follows. It is the foundation of efficient management of your IT stock.
Thus, it’s much simpler for the IT department to be proactive in replacing servers or PCs. Also, this lets you get an overview of your IT stock. A CMDB lets you analyze impacts during incidents and to improve your capacity to issue reports on service management. In short, a CMDB is the start of a new era for the IT system, and a revolution is underway!
2 – Homogenize software and hardware
It might seem obvious today that standardizing software and hardware greatly simplifies their maintenance. So, it’s advisable to take stock of your computer equipment (software and hardware) in your company. Then, as part of a renovation, it’s crucial to analyze user profiles and group them together with typical software and hardware configurations.
Thus, you’ll be able to reduce your software and thus gain time in deployment and maintenance: fewer updates, therefore fewer failures, fewer tests, etc. By homogenizing your hardware you’ll also be gaining considerable time: fewer drivers to manage and fewer compatibility issues.
In short, the time when every user had to use their favorite software has passed. You alone are the master of your IT system. With a little communication and diplomacy, your users will make the effort, and between us, it’s for their own good!
3 – Promote Cloud solutions (SaaS)
Deploying your software in SaaS mode (Software as a Service) keeps a company from having to install applications onto its own PCs or servers. Applications are hosted with a service provider. Maintenance and updating software are managed externally by this provider.
Then, users just need to connect to their applications via their web browser. Managing software in SaaS model has many advantages:
- Less software installed on the company’s computers
- Fewer data to be stored internally
- Automatic software updates
- Software is useable from anywhere
All of these advantages imply less maintenance for IT teams, more flexibility for users and better service. As an example, at Wisper, we use G Suite by Google for our email system and for file sharing, and Salesforce as our CRM tool.
We know that you’re perfectly capable of managing your email servers yourself, but let’s be honest, there’s no shame in letting Google or Microsoft manage this aspect for you.
4 – IT automatization
The automatization of IT processes helps to optimize end-to-end management in several ways. Nowadays, everything (or nearly everything) can be automatized: deploying software, updates, starting up servers, restarting computers, shutting down hardware, restarting machines to resolve incidents, sending emails, and the list goes on!
And if you think that automatization automatically means lower IT staff numbers, you can forget this completely: a survey carried out with IT professionals published in Baseline magazine, shows that only 7% of them considered that automatization tools are a threat to their jobs. So, have no fear of a revolution on your hands, because taking away repetitive tasks will allow them to increase their skills on other more worthwhile projects!
In short, the automatization of the main IT processes will improve efficiency because it removes the time needed for primarily manual tasks that are routine or basic for IT teams.
5 – Choose desktop virtualization
We’ll finish of this list with the best and more efficient solution to optimize your end-to-end management: desktop virtualization. Indeed, although server management has developed significantly in recent years, the same can’t really be said for desktops themselves.
From a hardware point of view, constructors are making just as much progress, yet managing these terminals still affects IT departments too much. They take a lot of time for virtually non-existent added value. This is why Wisper has developed the ceBox® solution. This is the first terminal management solution that uses no server, combining the advantages of cumbersome terminals with desktop virtualization.
ceBox® revolutionizes desktop management by combining Cloud storage with local processing for maximum service for users and the IT department as well as ultra-simplified multi-site management.
If you want to find out more about our solution and take your IT system to a new dimension, feel free to contact us.
I hope these tips will help you manage your IT equipment masterfully! Feel free to share your tips with our readers in the comment section!