Virtual desktop infrastructure is particularly appreciated by IT departments, but not so much by final users (too much maintenance, dependency on network connection, loss in performance, etc.). We’re going to explain how you can change their minds.
There is no doubt that VDI has won over IT administrators. Working environments are perfectly controlled, hosted on one or several servers, with centralized applications. VDI simplifies the administration of computer stocks by IT teams in terms of deployment, updates, backups, and so on.
Virtual desktop infrastructure has not yet reached the same level of popularity as server virtualization, and especially used in environments subject to regulatory constraints such as in finance, health or government organizations. The reason for this is simple: it has a hard time attracting attention from final users. Although IT teams can see the benefits of it, users especially focus on its disadvantages.
However, this is not an inevitability. With proper understanding of user expectations, it is possible to convince them and promote the adoption of this new environment.
How to promote the adoption of your VDI project
The 7 golden rules.
- Involve users from the start. Explain to them how VDI can be beneficial to them. It is essential to show was the project can contribute to their daily tasks. That way, you’ll avoid having your users reject the project from the start.
- Be realistic. Try to meet your users’ actual needs and avoid limiting yourself to the purely technical characteristics of the solution.
- Share the benefits. Don’t be stingy with the resources allotted to your users. Switching to a VDI environment should be a plus, not a slow-down.
- Test and monitor. You’ll first have to gather feedback from a few users in the production environment. Then, adapt the service depending on this feedback before extending VDI to the entire organization. Continue to monitor performance as the workloads progress and increase over time.
- Be attentive. Some of your users may not be able to adapt despite your best efforts, so it’s important to pay attention to their difficulties in order to help them so they don’t feel overwhelmed by the change, and especially so they won’t feel like their lagging behind.
- Understand working methods. The usage initially planned by IT teams isn’t necessary the one that users will actually be doing. It’s better to find out early on in the project about their environments and working habits.
- Be flexible. As far as possible, allow your users to customize their virtual desktop environments. Sticking with the concept will result in good appropriation of the workstation, and changeable profiles will help you with this.