Improve customer satisfaction rates in any circumstance

We like the way our clients take on our solutions; it’s satisfying to see how people appreciate seeing their job become simplified thanks to Wisper.

Papernest (ex-Souscritoo) is a French start-up founded in 2015 by Philippe de la Chevasnerie and Benoît Fabre. Specialising in simplifying the administrative procedures related to moving, it offers the subscription and termination of energy, internet, and insurance contracts or even the redirection of mail to the user’s new address.

In October 2017, the start-up had 100,000 users and 130 employees. The platform changed its name to Papernest to facilitate its international development in 2018 and raised 10 million euros in funds from Partech Ventures, Idinvest Partners and Kima ventures.

In November 2018, Papernest opened its first international office in the city of Barcelona. It has 100 employees in the Catalan capital and claims to have helped more than 300,000 users since 2015.

The IUT de l’Oise is a higher education institution grouping five technology university degrees DUT and eight professional degrees, spread over two campuses; Creil and Beauvais.

The IUT de l’Oise wanted a solution that would enable them to manage the IT infrastructure at their two remote sites, as travel was too frequent and the road was often congested by traffic jams. The IUT also wanted to find a solution that would allow applications to be easily deployed on all desktops while maintaining unrivalled and constant performance, particularly in the context of their language laboratory, which is a major consumer of multimedia resources. The last deciding factor in choosing the ceBoxOS® solution was that workstations were often infected by viruses, which spread to teachers’ and students’ USB sticks.

Élogie – Siemp, created from the merger between Élogie and Siemp, the third largest social housing proprietor of the City of Paris, manages an estate of nearly 30,000 housing units in Paris and the suburbs. With some 490 employees, Élogie-Siemp aims to meet the City’s objectives in terms of producing social housing and improving the quality of service provided to tenants.

Élogie-Siemp wanted to take advantage of the merger and move into new premises to renew its computer equipment, which was becoming increasingly outdated. Some workstations had not been replaced for six years, resulting in a decrease in user productivity and an increasing number of helpdesk support requests.

Since 1964, Thalgo Laboratories have been creating Marine Cosmetics for the spa and beauty industry. Working closely with renowned psychologists, the Thalgo Research Centre is the undisputed expert in Marine Intelligence, with over 50 marine active principles identified, extracted and concentrated in exclusive ingredients with unrivalled properties.

Since 2013, Thalgo Laboratories have chosen Wisper to homogenise their computer stock. Every year, they renew their confidence in Wisper’s solution by deploying our new ceBoxOS® solution on all the group’s computers. Mr. Diego, the CIO of Thalgo Laboratories, takes a look back at how they set up ceBoxOS® at its various sites.

Comdata is the European leader in customer relationship management. As an architect, designer and operator of customer relationship management, Comdata is involved at all stages of the customer journey: sales service, technical assistance, telesales, etc. With its business and technological know-how, Comdata helps companies to successfully digitise their business by providing advice, tools and business operations.

Comdata is a group of 50,000 people present on 102 sites in Europe, Latin America and Africa, serving more than 650 customers. Over 250 people are dedicated to the technological side with the sole objective of building tools dedicated to the most advanced and efficient customer relationship management.

Eagerly awaited in Caen, the Alexis de Tocqueville library (named after the famous Norman philosopher) opened on January 14 2017. The Urban Community of Caen la Mer chose the ceBoxOS® solution to equip the client computers of this outstanding library.

The Urban Community of Caen la Mer had to equip the new library with new hardware in a very short time; between the completion of the building and the agents starting their jobs. The deployment period was 15 days for the 110 work computers. You’ll also read a testimonial from Stéphanie Lagoutte, the User Assistance Manager, as well as a video report filmed within the Alexis de Tocqueville library itself.

The Centre Hospitalier Intercommunal de Meulan – Les Mureaux was created in 1997 from the merger between the Meulan Hospital and the Bécheville – Les Mureaux Hospital. It has capacity for 495 beds and 65 places in day hospitals. In order to meet the expectations of the local population, it offers comprehensive and local care, both inpatient and outpatient, or through specialist consultations.

1200 agents, representing about a hundred different professions, contribute to the quality of patient care throughout their stay. These professionals are spread over four main sites and ten outpatient facilities.

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